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Guru Intern / Sports Equipment


Cannondale


Located in historic Wilton CT, the GURU team is looking for a motivated individual that can define their own job function. Join us as a full member of the team running the support department, where offering service to existing GURU customers is the absolute priority and encompasses approximately 60% of your time. In addition to responding to support tickets, the majority of your time will be defined by YOU either contributing to our current line of software products or defining your own new project.

Responsibilities

-Manage the front lines of support and service for our existing clients and partners
-Work with our software developers to test and validate new releases of our products before they are pushed out to customers.
-Respond to customer/dealer requests submitted through GURU Dealer Service Zendesk interface
-Respond directly to level 1 and level 2 tickets
-Recognize cases where escalation is necessary for solution of third level tickets
-Handle shipping and inventory of warranty parts related to service
-Development of staging rules for ticket triage as needed
-Creation of macros and documents to address common support issues
-Ready to pick up the phone to respond in addition to sending emails to customers and dealers.

Essential Qualifications

-We are not looking for a spandex clad cyclist, just an interest and understanding of the bicycle industry.
-Enrolled in a bachelorís degree program from an accredited university in computer information technology, software development, information technology management or a recent graduate
-Proven working experience in providing help desk and customer service.
-Working knowledge of help desk software, databases and remote desktop tools
-Strong client-facing and communication skills
-Advanced troubleshooting and multi-tasking skills
-Ideal candidates are those looking to gain experience with software development paired with understanding the needs of the customer.
-Must be detail oriented approach to problem solving
-Must have critical thinking skills

Physical Demands

-Working conditions are normal for an office environment.
-Must be able to sit for extended periods of time
-Must be able to use a computer keyboard and view a monitor for extended periods of time
-Must be able to lift 50 lbs


How To Apply For This Internship





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